Brief Description
The Operations Manager is responsible for overseeing and coordinating all daily operational activities of the establishment. This role includes managing staff, optimizing processes, controlling inventories, customer service, and achieving sales goals. Additionally, the Operations Manager supervises the activities of Marketing, eCommerce, and Pricing to ensure an efficient, competitive, and profitable operation. The main objective is to ensure a profitable operation and an excellent customer experience both in the physical store and in the digital environment.
Responsibilities
• Develop, motivate, and lead the store managers in a way that maximizes sales, profits, and customer satisfaction through regular store visits and constructive feedback.
• Provide supportive leadership to store staff by recommending information and direction for personal development.
• Ensure proper product presentation and shelf organization according to company policies.
• Collaborate with the pricing team to establish competitive pricing strategies that maximize profitability.
• Oversee the implementation of pricing policies throughout the store and ensure prices are correct and up to date.
• Analyze market trends and competition to adjust prices when necessary.
• Evaluate the impact of price changes on sales and profitability, suggesting adjustments when needed.
• Collaborate with the Marketing team to plan and execute promotional campaigns both in-store and online.
• Oversee the implementation of marketing strategies in the store to ensure proper visibility of promotions.
• Analyze the impact of marketing campaigns on sales and suggest improvements based on the results.
• Coordinate with the eCommerce team to ensure proper management of online orders, including product availability, order fulfillment, and delivery logistics.
• Oversee the supermarket’s online platform to ensure a smooth and efficient user experience.
• Review and analyze online sales data to identify trends and opportunities for improvement.
• Supervise the cleanliness, maintenance, and safety of the stores.
• Recruit, train, and supervise store personnel.
• Develop work schedules and assign tasks according to operational needs.
• Monitor inventory levels and place orders when necessary.
• Conduct periodic inventory audits to prevent losses and theft.
• Oversee the receipt of merchandise and verify the quality and quantity of products received.
• Resolve customer and employee issues and complaints effectively and promptly.
• Ensure a high level of customer service at all times.
• Analyze daily, weekly, and monthly sales to ensure financial objectives are met.
• Implement sales strategies and promotions to increase profitability.
• Control operational expenses and look for ways to optimize costs.
• Ensure compliance with food safety regulations, health, and workplace safety.
• Ensure that the store complies with all local, state, and federal laws and regulations.
• Hold weekly or bi-weekly meetings with store managers to discuss existing and future sales procedures and objectives.
• Responsible for supervising the opening and development of new stores (if applicable).
• Other tasks as needed.
Skills and Competencies for the Operations Manager
• 3 to 5 years of supervisory experience
• Background and experience in logistics
• Knowledge of profit and loss management
• Strong knowledge in operations management, inventory control, marketing, eCommerce, pricing, and customer service
• Leadership skills and the ability to motivate a team
• Excellent communication skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Decision-making ability
• Self-motivated with the ability to prioritize and resolve problems
• Travel required
